Ask an Expert

Ask an Expert is an Endpoint Security Innovation Architecture (IA) module that provides an in-console chat experience to enhance Endpoint Security users access to FireEye Expertise. This first release enables users that have an Expertise on Demand subscription to chat with a FireEye expert to get answers to their toughest security questions.

Mandiant Expertise on Demand is an annual subscription providing flexible access to a wide range of industry-recognized Mandiant security skills, experience and knowledge. Visit our website to learn more about the benefits of an Expertise on Demand subscription or contact your account representative.

This general availability release of Ask an Expert is supported on Endpoint Security 5.0.3 and higher.

Note: An active Expertise on Demand subscription is required to chat with a FireEye Analyst.


Authentication RequiredDownloading this app requires a FireEye subscription to use and is only accessible for FireEye users with an active FireEye Support account. If you already have an account, please . Otherwise, please Request Support Access or Contact Sales to learn more about becoming a FireEye customer.


Supported By:FireEye
Contact:+1 877-347-3393
Resources:Ask an Expert User Guide
Ask an Expert Release Notes
Support Community

Module Info

Last Updated:April 7, 2021
Requirements:FireEye Endpoint Security 5.0.3
Size:13.06 MB

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